Privacy Policy

Last updated: 06/25/2026

This privacy policy is intended to inform users of the Emmanuelle Immo website about how their personal data is collected, used, stored, and protected in connection with their browsing of the site, their contact requests, the creation of a customer account, the booking of a seasonal rental property, or any order placed on the site.

The Emmanuelle Immo website is published by Emmanuelle Immo, located at 167 chemin des Prés, 06270 Villeneuve-Loubet, France, registered under number 834 791 428 00016.

For any questions regarding the protection of personal data, you may contact us at the following address: emmanuelle@emmanuelle.immo.

1. Data Controller

The data controller for the personal data collected on the site is:

Emmanuelle Martinetto
167 chemin des Prés
06270 Villeneuve-Loubet
+33621503468
emmanuelle@emmanuelle.immo

2. Personal Data Collected

In the course of using the site, we may collect the following data:

Data submitted via forms

When you use a contact form or an information request form, we may collect:

first and last name;
email address;
phone number;
content of the message;
any information voluntarily provided in the form.

Data related to the creation of a customer account

When you create a customer account on the site, we may collect:

first and last name;
email address;
login credentials;
billing address;
order and booking history;
information necessary for managing your account.

Data related to bookings

As part of a seasonal rental property booking via WooCommerce and WooCommerce Bookings, we may collect:

customer identity;
contact details;
arrival and departure dates;
booked property;
number of travelers;
selected options;
booking amount;
order and payment status;
correspondence related to the booking.

Data related to orders and payments

When placing an order or booking, we may collect:

billing information;
order details;
amount paid;
payment method used;
transaction status;
order or payment references.

Payments made on the site are processed by a secure payment provider: Up2pay e-Transactions. We do not store your full card number on our servers.

Browsing data

When you browse the site, certain data may be automatically collected, including:

IP address;
browser type;
device used;
pages viewed;
date and time of browsing;
cookies and trackers, depending on your consent choices.

3. Purposes of processing

The personal data collected on the site is used for the following purposes:

responding to requests sent via forms;
managing contact, callback, or information requests;
creating and managing customer accounts;
enabling the booking of seasonal rental properties;
checking property availability;
managing orders, payments, confirmations, modifications, cancellations, and refunds;
sending transactional emails related to orders and bookings;
maintaining the customer relationship before, during, and after the stay;
managing invoicing and accounting obligations;
ensuring the security of the site;
improving the site’s functionality;
sending commercial communications or newsletters when you have consented to this;
measuring site traffic, depending on the tools used and your consent choices.

4. Legal bases for processing

The processing of personal data is based on the following legal grounds:

performance of a contract or pre-contractual measures, in particular for managing bookings, orders, payments, and customer accounts;
compliance with a legal obligation, in particular for retaining invoices and accounting documents;
consent, in particular for newsletter subscriptions or the use of certain cookies;
legitimate interest, in particular for responding to contact requests, ensuring site security, and improving our services.

5. Data recipients

The personal data collected is intended for Emmanuelle Immo and persons authorized to process it as part of their duties.

It may also be shared, only when necessary, with the following recipients:

the site’s hosting provider;
technical maintenance provider;
secure payment provider;
transactional email sending tool;
newsletter tool, if used;
statistics tool, if used;
providers involved in booking management;
accountant or administrative service provider;
administrative or judicial authorities where required by law.

Providers processing personal data on our behalf are required to comply with confidentiality and security obligations.

6. Data retention periods

Personal data is retained for a limited period, proportionate to the purpose for which it was collected.

For guidance:

data submitted via a contact form is retained for a maximum period of 3 years from the last contact;
data related to customer accounts is retained as long as the account is active, then deleted or archived in accordance with applicable obligations;
data related to orders and bookings is retained for the period necessary to manage the business relationship, then archived in accordance with legal obligations;
invoices and accounting records are retained for the applicable legal period;
newsletter data is retained until consent is withdrawn or the user unsubscribes;
cookies are retained for a variable period depending on their purpose, in accordance with applicable regulations.

7. Online payment

Payments made on the site are secure and processed by Up2pay e-Transactions.

During payment, certain data necessary for processing the transaction may be transmitted to the payment provider, including the order amount, order reference, and information necessary for payment validation.

We do not retain your full card number on our servers.

8. Cookies and trackers

The site may use cookies and trackers to ensure it functions properly, improve the user experience, measure audience, or offer certain features.

Strictly necessary cookies

Certain cookies are essential for the site to function. They enable, in particular:

cart management;
customer session management;
temporary storage of information necessary for an order or booking;
site security;
correct display of pages.

These cookies do not require your consent when they are strictly necessary for providing the requested service.

Audience measurement cookies

The site may use an audience measurement tool such as Google Analytics.

Depending on the configuration of the tool used, certain audience measurement cookies may require your prior consent.

Third-party service cookies

Certain features of the site may rely on third-party services, for example:

anti-spam tool;
booking module;
newsletter tool;
payment tool;
social networks.

These services may set their own cookies or collect certain data when you use them.

You can change your cookie preferences at any time via the banner or consent management module available on the site.

9. Data security

We implement appropriate technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, alteration, or destruction.

Access to personal data is limited to persons who need it as part of their duties.

10. Your rights

In accordance with applicable personal data protection regulations, you have the following rights:

right of access to your data;
right to rectification;
right to erasure;
right to object;
right to restriction of processing;
right to data portability, where applicable;
right to withdraw your consent at any time where processing is based on consent.

To exercise your rights, you may contact us at the following address:

emmanuelle@emmanuelle.immo

Your request must specify the right you wish to exercise and allow us to identify you. A response will be provided within the timeframes set out by applicable regulations.

11. Newsletter and commercial communications

If you subscribe to our newsletter or agree to receive our commercial communications, your email address may be used to send you our news, offers, or information about our services.

You may unsubscribe at any time by clicking the unsubscribe link included in each email or by contacting us at the following address:

emmanuelle@emmanuelle.immo

12. Transfers outside the European Union

As part of the use of certain technical service providers, some data may be transferred outside the European Union.

Where such transfers exist, we ensure they are governed by appropriate safeguards in accordance with applicable regulations.

Providers concerned, where applicable:

Google Analytics, reCAPTCHA
Brevo

If no transfers outside the European Union are carried out, this section may be adapted accordingly.

13. Complaint to the CNIL

If you believe your rights are not being respected or that the processing of your personal data does not comply with the regulations, you may file a complaint with the CNIL.